Free UK Delivery For Orders above £100

Refund Policy

At Swagvapor UK, we strive to provide the highest quality products and ensure our customers are fully satisfied with their purchases. If you are not completely happy with your order, please review our refund policy below.

Eligibility for Refunds

Damaged or Faulty Products: If your product arrives damaged or is faulty, we offer a full refund or exchange within 7 days of receipt. Please contact our customer support team at mailto:swagvaporofficial@gmail.com with your order number, photos of the damaged product, and any other relevant details.

Incorrect Orders: If we have sent you the wrong product, we will issue a full refund or send you the correct item, depending on your preference. Please notify us within 7 days of receiving the wrong product.

Change of Mind: We do not accept returns or issue refunds for products simply because you changed your mind. Please review your order carefully before completing your purchase.

Return Process

Contact Customer Support: To initiate a return or request a refund, please reach out to our customer support team within 7 days of receiving your order. Provide your order number and a description of the issue.

Return Authorization: Once your return request is approved, we will provide you with a Return Authorization (RA) number and return instructions. Please ensure the product is returned in its original, unopened condition.

Return Shipping Costs: If the return is due to a fault on our part (damaged, faulty, or incorrect items), we will cover the cost of return shipping. For other cases, the customer will be responsible for return shipping costs.

Refund Process

Refund Timeline: Once we receive and inspect the returned product, we will process your refund. Please allow 7-8 business days for the refund to be reflected in your original payment method.

Refund Method: Refunds will be issued via the same payment method used for the original purchase. If your payment method is no longer available, please contact us to arrange an alternative refund method.

Non-Refundable Items

Opened or used products (unless defective).

Products purchased more than 7 days ago.

Gift cards or promotional items.

Clearance or sale items.

Contact Us

If you have any questions or concerns about our refund policy, please contact our customer support team at [insert email] or use the contact form on our website.

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