FAQ

What is Swagvapor brand about?

Swagvapor UK is a trusted brand specializing in high-quality vaping products. We offer a range of devices and accessories to cater to both beginners and experienced vapers.

 

Are your products compliant with UK regulations?

Yes, all of our products comply with UK regulations and safety standards. We ensure that all our products meet the necessary quality checks before being offered to our customers.

 

How do I place an order on your website?

Simply browse our product range, add your desired items to the cart, and proceed to checkout. You'll be able to select your payment method and shipping preferences during the checkout process.

 

Do you ship internationally?

Currently, we offer shipping across the UK. International shipping options may be available in the future—please stay tuned for updates.

 

How long does delivery take?

Delivery times vary depending on your location. Typically, orders within the UK are delivered within 5-7 business days.

 

What payment methods do you accept?

We accept a variety of secure payment methods, including credit/debit cards, PayPal, and other available online payment gateways.

 

Can I track my order?

Yes! Once your order is dispatched, you’ll receive a tracking number via email to monitor its progress.

 

What should I do if my order arrives damaged or faulty?

If you receive a damaged or faulty product, please contact our customer support team within 7 days of delivery. We’ll help resolve the issue promptly by offering a replacement or a refund.

 

Are your products suitable for beginners?

Absolutely! We offer products suitable for both beginners and advanced vapers. Our team can help guide you in choosing the best product for your needs.

 

Do you offer any discounts or promotions?

We regularly run special promotions and discounts. Be sure to sign up for our newsletter or follow us on social media to stay updated on the latest deals.

 

Can I return a product?

Returns are accepted on unused products within a specified period with a genuine reason. Please check our return policy for full details and instructions.

 

How can I contact customer support?

You can contact our customer support team by emailing mailto:swagvaporofficial@gmail.com. We aim to respond within 24-48 hours.

 

Are there any age restrictions for purchasing your products?

Yes, you must be at least 18 years old to purchase vaping products from Swagvapor UK, in accordance with UK law.

 

Do you provide warranties for your products?

Many of our products come with warranties. Please refer to individual product pages for warranty details.

 

Do I need to register an account to make a purchase?

While it’s not mandatory, creating an account allows you to save your details for quicker checkout, track your orders, and receive exclusive offers.